Ten questions
Three of the answers are no. Two we cannot answer yet, and they are on the page anyway.
What does it cost?
Three plans — Free, Starter and Growth — monthly or annually. The figures are not settled yet, and this page will carry them the day they are. What is settled is the shape: seats are your technicians and administrators, and everybody reporting a fault is free and unlimited.
Do we need a card to start?
No. The free plan takes two people and asks for nothing.
Is there a mobile app?
No. Everything works in a phone browser and the reporting form was designed for one, but there is nothing to install and nothing works offline. If your caretakers work where there is no signal, that will matter.
Is there a trial?
Yes. Every new organisation starts on Growth, the top plan, for 30 days with no card. When it ends you move to Free and keep every record — nothing is charged and nothing is deleted.
Do the people reporting need accounts?
No, and they never will. A code on the wall is the whole of it.
Can we get our data out?
Yes — one file per table, whenever you like, without asking us.
Can we bring our old system across?
Yes, and it is free on every plan. Six files: your places, people, parts, equipment, inspection calendar and job history.
How long does setting up take?
An afternoon, if you have a list of your rooms. Less if you do not mind adding them as you go.
Where is our data kept?
We are not going to guess at this. Ask us and we will tell you what is true on the day you ask.
Is there a discount for charities?
Undecided, along with the prices themselves.